INFORMATION

Let me turn your journey into a wonderful experience!

「APARTMENT HOTEL THE BASE SAPPORO SUSUKINO」established on 1 July 2019, start from the intentioned to create a travel hub (BASE) in Hokkaido. As one of Sapporo tourism ambassador member, I am also doing a promotion activity about the charming places of Sapporo. I am also happy to introduce many places such as sightseeing and must-visit gourmet spots to you, so please let me help you turn your trip in Hokkaido into a wonderful experience!

THE BASE SAPPORO SUSUKINO OWNER
Toshihiro Yamanaka

Basic Details

Name	THE BASE SAPPORO SUSUKINO
Address	8-2-2 Minami 6 Jou, Nishi, Sapporo,Hokkaido, 064-0806 6min from Susukino subway station (nanboku line)
TEL/FAX	TEL：011-215-0740 FAX：011-215-1645
Floors	5
Guest rooms	9
Check-in/check-out	Check-in: 4:00pm to 12:00am Check-out: 10:00am
Reservations and inquiries	Click here to make a reservation or call 011-215-0740 if you have any questions.

Operator

Name	Base Japan Ltd.
Address	1F The Base Sapporo Susukino Minami 6-jo Nishi 8-chome 2-2, Chuo Ward, Sapporo City, Hokkaido 064-0806
Managing Director	Toshihiro Yamanaka

Accommodation use Agreement

Article 1: Application of these terms

These terms shall apply to accommodation agreements and all related agreements made between The Base Susukino Sapporo and guests. Where a matter is not stipulated in these terms, Japanese laws, regulations and established practices shall be followed.
Notwithstanding the previous paragraph, The Base Sapporo Susukino may take special measures that do not contradict the provisions of these terms or Japanese laws, regulations or established practices.

Article 2: Refusal of accommodation agreement

The Base Sapporo Susukino may refuse to conclude an accommodation agreement with a guest in the following cases.

The Base Sapporo Susukino may refuse to conclude an accommodation agreement with a guest in the following cases.
Cases in which the guest's request for accommodation violates these terms.
Cases in which no rooms are available.
Cases in which the party seeking accommodation is engaging in or suspected to be engaging in behavior that violates laws or regulations, or is disorderly or indecent.
Cases in which the party seeking accommodation is recognized as a gang specified in the Act on Prevention of Unjust Acts by Organized Crime Group Members, an associated organization, member, affiliate or otherwise involved in antisocial forces (referred to collectively as “antisocial forces” throughout these terms).
Cases in which the party seeking accommodation is a company or organization whose business activities are controlled by antisocial forces.
Cases in which the party seeking accommodation is a company or organization with one or more director and/or chair involved in antisocial forces.
Cases in which the party seeking accommodation evidently has an infectious disease.
Cases in which providing accommodation would place an unreasonable strain on The Base Sapporo Susukino.
Cases in which it is not possible to offer accommodation due to unavoidable circumstances such as a natural disaster or damage to the facilities.
Cases in which it is suspected that the party seeking accommodation will be an extreme nuisance to other guests.
Cases in which the party seeking accommodation is an extreme nuisance to other guests through words and/or actions.
Cases in which the party seeking accommodation is impeding the work of The Base Sapporo Susukino's directors and/or staff through words and/or actions.
Cases in which it is suspected that the party seeking accommodation will bring hazardous items (stoves and other devices generating flames, oil, etc.), chemicals that cannot be brought or used under Japanese laws and regulations or items that pose a health hazard.
Cases in which the party seeking accommodation has been subject to items A, D or E in Article 6-1 in the past.
Other reasonable cases.

Article 3: Declaration of names, etc.

All parties seeking to conclude an accommodation agreement with The Base Sapporo Susukino must provide The Base Sapporo Susukino with the following information.
- Name, address and phone number.
- Dates of stay, expected time of arrival, name, phone number and the previous and next places of accommodation.
- Other information deemed necessary by The Base Sapporo Susukino.
In the event that the guest wishes to stay longer than the period stated according to item 2 in the previous paragraph, the guest's request to extend their stay shall be treated as a new accommodation agreement by The Base Sapporo Susukino.

Article 4: Conclusion of accommodation agreement, etc.

The accommodation agreement is concluded at the time The Base Sapporo Susukino accepts the request described in the previous article.
On conclusion of the accommodation agreement, The Base Sapporo Susukino may ask for a deposit no larger than the room rate for the total stay (or three nights for reservations that are three nights or longer). In such cases, guests are required to pay the deposit by the deadline stipulated by The Base Sapporo Susukino.
In cases stipulated in Article 5, the deposit indicated in the previous paragraph shall be used to cover the penalty fee described in the same article, and any excess shall be refunded.

Article 5: Cancellation of accommodation agreement by the guest

In the event that a prospective guest cancels all or part of the accommodation agreement, The Base Sapporo Susukino shall charge a penalty fee according to Table 1.
In the event that a prospective guest does not arrive by midnight on the planned date of arrival (or two hours later than the stated arrival time if one was given) and does not contact The Base Sapporo Susukino prior to this, the prospective guest shall be deemed to have canceled the accommodation agreement, and the matter shall be handled accordingly.
The penalty fee described in paragraph 1 shall not be charged if the guest can present proof that their failure to arrive by midnight on the planned date of arrival (or two hours later than the stated arrival time if one was given) and failure to contact The Base Sapporo Susukino are the result of a delay in public transportation (train, flight, etc.) or other causes not attributable to the guest.

Article 6: Cancellation of accommodation agreement by The Base Sapporo Susukino

The Base Sapporo Susukino may cancel the accommodation agreement in the following cases.
- The cases indicated by items 3 to 15 in Article 2.
- Cases in which the guest fails to provide the information stipulated in the items in Article 3-1.
- Cases in which the deposit described in Article 4 is required but the guest fails to pay the deposit by the deadline.
- Cases in which the guest allows a party without a reservation into the room.
- Cases in which the guest engages in actions prohibited by the hotel rules, such as smoking in bed or tampering with facilities such as firefighting equipment.
In the event that The Base Sapporo Susukino cancels the accommodation agreement according to the provisions of the previous paragraph, the rates for the nights stayed until cancellation of the agreement shall be deducted from the deposit paid (if a deposit was paid) and the remainder shall be refunded.

Article 7: Registration of accommodation

The guest must register the following information at the reception of The Base Sapporo Susukino on the day of arrival.

The information indicated in item 1 of Article 3-1.
Overseas guests who do not hold a Japanese address must register their nationality, passport number and port and date of entry into Japan. A copy of the guest's passport shall be taken.
The date of departure.
Other information deemed necessary by The Base Sapporo Susukino.

Article 8: Check-in and check-out times

Guests may enter (check into) The Base Sapporo Susukino from 4:00pm, and must leave (check out) by 10:00am.
As a general rule, The Base Sapporo Susukino does not allow guests to check out later than 10:00am.
Vacated guest rooms are cleaned between 10:00am and 4:00pm. Guest rooms are not cleaned during multi-night stays (however, fresh towels and facecloths shall be provided each day). Guests are responsible for keeping valuables safe; The Base Sapporo Susukino accepts no responsibility in the event that guests' belongings are lost, damaged or otherwise compromised.
Guests who stay past 10:00am on the day of departure shall be charged full room rates for another night. Guests who wish to check out later or stay for more nights must ask at reception before check-out time. If The Base Sapporo Susukino accepts the guest's request, the guest may check out later or stay for more nights. In this case, the guest shall be charged for the additional time or nights, which must be paid at the time The Base Sapporo Susukino accepts the guest's request.
Notwithstanding the previous paragraphs, check-in and check-out times may be changed by The Base Sapporo Susukino.

Article 9: Payment of charges

Room rates shall be paid on or before check-in, either at reception or by using the self-check-in machine.
Room rates shall not be refunded if the guest chooses not to stay after checking into the room.

Article 10: Compliance with hotel rules

Guests must comply with all rules set by The Base Sapporo Susukino while on the premises.

Article 11: Responsibilities of The Base Sapporo Susukino

The responsibilities of The Base Sapporo Susukino toward guests shall apply from the earlier of the time at which the guest registers for accommodation at reception or the time at which the guest enters their room until the time at which the guest leaves The Base Sapporo Susukino.
In the event that The Base Sapporo Susukino becomes unable to provide a room to the guest for reasons attributable to The Base Sapporo Susukino, The Base Sapporo Susukino shall arrange accommodation at another facility under the same or similar conditions, except in cases in which arranging other accommodation is difficult for unavoidable reasons such as a natural disaster. In this case, if the room rate for the accommodation arranged by The Base Sapporo Susukino on the night that The Base Sapporo Susukino is unable to provide a room is higher than the rate agreed upon for that night at the time the guest's reservation was made, The Base Sapporo Susukino shall pay the difference.

Article 12: Storage of luggage and similar matters

If a guest's belongings (including cash and valuables; the same definition shall apply throughout this article) are lost, damaged or otherwise compromised while being stored at reception, The Base Sapporo Susukino shall pay compensation up to 50,000 except in cases in which the belongings were compromised by a force majeure. Compensation for cash and valuables shall be paid in the same way on receiving a declaration from the guest about the nature and value of the belongings.
The Base Sapporo Susukino accepts no responsibility in the event that belongs that were brought into The Base Sapporo Susukino but not stored at reception (including belongings stored in the free lockers) are lost, damaged or otherwise compromised except in cases in which the belongings were compromised by a willful act or gross negligence by The Base Sapporo Susukino.

Article 13: Storage of hand luggage and small belongings

In the event that the guest leaves behind hand luggage or small belongings when checking out of The Base Sapporo Susukino, the belongings shall be retained by The Base Sapporo Susukino for seven days from and including the date on which the belongings were discovered. After this period, valuables shall be delivered to the nearest police station and other belongings shall be disposed of. Items such as food and drinks or magazines shall be retained only for the duration of the day on which they were disposed of and then disposed of.

Article 14: Responsibilities for parking

There is no parking area at The Base Sapporo Susukino. Guests who require parking can used nearby parking areas. These parking areas charge by the hour, and all costs and responsibility shall be borne by the guest.

Article 15: Responsibilities of guests

In the event that the guest causes damage to The Base Sapporo Susukino through a willful act or gross negligence, The Base Sapporo Susukino may order the guest to pay compensation.

Article 16: Exclusive jurisdiction and governing laws

Any disputes relating to these terms of accommodation shall be settled according to Japanese law in the Japanese court of jurisdiction for the area where The Base Sapporo Susukino is located.

Hotel Rules

The Base Sapporo Susukino is a public space, and we are committed to ensuring that it is safe and comfortable for all of our guests. For this reason, we require all guests to comply with the following rules based on Article 10 of the terms of accommodation. If the guest fails to comply with these rules, the guest's accommodation agreement will be canceled according to Article 6 of the terms of accommodation.

Do not use guest rooms for purposes other than accommodation unless permission has been given by The Base Sapporo Susukino.
Do not lend guest rooms to other parties unless permission has been given by The Base Sapporo Susukino.
Do not use guest rooms or the lobby as an office or other business space.
Do not attempt to cook or heat the room with an igniting device or iron items that may catch fire, unless such facilities have been provided by The Base Sapporo Susukino for guests' use.
Smoking is prohibited in all areas of The Base Sapporo Susukino. Please do not smoke in your room or in the lobby, hall, balcony or other areas of the hotel.
Do not engage in actions that are a nuisance or cause discomfort to other guests, such as shouting, singing loudly or making other loud noises, either in your room or elsewhere in the hotel.
Do not bring the following items into The Base Sapporo Susukino.
- Animals or birds
- Items with an unpleasant odor
- An extremely large quantity of items
- Flammable items such as explosives or volatile oils
- Guns, knives, chemicals, etc. that you are not permitted to own under the relevant laws
- Other items deemed by The Base Sapporo Susukino to threaten the safety of or cause discomfort to other guests
Do not engage in disorderly or indecent acts, such as gambling, while in the building.
Do not invite non-guests into guest rooms.
Do not use facilities or items in the building for purposes other than those intended.
Do not take items belonging to The Base Sapporo Susukino out of the building or move them to other locations in the building.
Do not attach items to structures or facilities in the hotel or move them to other locations in the building.
Do not display items that are detrimental to the appearance of the hotel in areas such as on windows.
Do not solicit other guests by means such as attempting to distribute promotional materials, sell items or collect donations or signatures.
Do not leave shoes or other belongings in areas such as the corridors or lobby.
Do not bring food or drink provided by The Base Sapporo Susukino into guest rooms or bring unreasonable types or quantities of food or drink into guest rooms, even if you yourself have purchased these. Do not order food deliveries to your room.
If you wish to change the length of your stay, please speak to the reception staff as far in advance as possible.
If you wish to extend your stay, you will need to pay for the additional nights at the time you request the extension of your stay.
Intoxicated persons are not permitted to use The Base Sapporo Susukino's hot spring facilities.
Always keep valuables and expensive items with you. Do not leave them in guest rooms.
Room rates will not be discounted or refunded.
The following organizations and individuals are not permitted to use the facilities of The Base Sapporo Susukino.
- Gangs specified in the Act on Prevention of Unjust Acts by Organized Crime Group Members, associated organizations, members, affiliates and other antisocial forces (referred to collectively as “antisocial forces” throughout these rules)
- Parties belonging to a company or organization whose business activities are controlled by antisocial forces
- Parties deemed to be engaging in violence, assault, intimidation, threats, extortion or similar behavior
- Parties who are incapacitated by a mental condition, drugs, etc. and whose safety cannot be ensured or who make other guests feel at risk, fearful or uneasy
- Parties who have violated the hotel rules and do not immediately cease the offending behavior after being cautioned by The Base Sapporo Susukino

Penalty Fees

Up to 12 persons	No-show: 100％	Same day: 100％	Previous day: 70％	2-3 days prior: 50％	7 days prior: 30％
13-24 persons	No-show: 100％	Same day: 100％	Previous day: 70％	2-3 days prior: 50％	7 days prior: 30％
25 or more persons	No-show: 100％	Same day: 100％	Previous day: 70％	2-3 days prior: 50％	7 days prior: 30％