Privacy Policy

The Base Sapporo Susukino is conscious of the importance of protecting personal information. In addition to complying with all laws concerning the protection of personal information (“privacy laws”), we have established the following privacy policy (“this privacy policy”) to ensure proper handling and protection of personal information.

Definition of personal information

“Personal information” is defined as information that identifies a living person as stipulated in privacy laws (name, address, phone number, email address and other information that can be used to identify a specific person) and other information unique to an individual.

Appropriate acquisition of personal information

The Base Sapporo Susukino uses legal and fair methods to obtain personal information. We do not obtain personal information through deception or other improper methods.

Purpose of use of personal information

The Base Sapporo Susukino uses personal information for the following purposes.

  • Contacting guests during the course of our operations, conducting translations, execution of agreements and other management purposes
  • Billing and confirmation of payment for the use of our services
  • Provision of information on the commencement of new services and functions
  • Conducting various surveys about our services and the information we provide

Personal information provided by users is used only within the scope of the purposes indicated above, and will not be used for other purposes without the user’s consent. Statistical data will be used within the necessary scope to improve services, but no identifying information will be used for this purpose.

Limitations of provision to third parties

The Base Sapporo Susukino stringently manages personal information and does not disclose or provide personal information to third parties except in cases where there is an acceptable reason, such as when the user has consented to provision of the information.

However, The Base Sapporo Susukino reserves the right to disclose personal information when required to do so by law, or when disclosure is deemed necessary to protect the rights of The Base Sapporo Susukino in the event of legal proceedings, a court order or other legal processes.

Safe management of personal information

In the event that a user asks The Base Sapporo Susukino to disclose the user’s own personal information as stipulated in privacy laws, The Base Sapporo Susukino shall respond quickly and appropriately to the request upon confirming the identity of the user making the request. However, The Base Sapporo Susukino may choose to withhold all or part of the information in the following cases.

  • Cases in which disclosure may endanger the life, safety, property or other rights or interests of the user or a third party
  • Cases in which disclosure may severely impede proper execution of our operations
  • Cases in which disclosure is against other laws

The Base Sapporo Susukino takes every effort to manage personal information accurately and ensure that all personal information is up to date. Careful measures are taken to keep personal information, such as measures to prevent loss, destruction, falsification and leakage of personal information.

In the event that The Base Sapporo Susukino is informed by a user that the personal information disclosed to the user is incorrect, The Base Sapporo Susukino will confirm the details through the necessary process and add, change, correct or delete information as needed. Please note that various services cannot be used if information is deleted.

Legal compliance and improvements

To ensure that personal information is handled appropriately on an ongoing basis, The Base Sapporo Susukino continually updates its framework and methods for handling personal information in response to external contact such as complaints and questions, environmental factors such as social shifts and technical advances, changes in our own management situation and suggestions for improvement from external parties.

In the event that a law, regulation, guideline or other standard concerning the handling of personal information is established or revised, The Base Sapporo Susukino builds a framework based on the content of that standard to ensure compliance.

The Base Sapporo Susukino may change the contents of this privacy policy when necessary in the event of a change to a law, regulation or similar or an improvement of our operations. The new version applies from the time the new version is posted on this website.

Anonymous tracking of activity

The Base Sapporo Susukino may track users’ activity on this website to display relevant ads and other content (products, etc.).

In isolation, this information does not contain any personal information (name, date of birth, email address, credit card details, etc) or other identifying information, and is therefore different in nature from the personal information defined in privacy laws when used in isolation.

Cookies are used to track activity.


  • In the event of a discrepancy between the provisions of this privacy policy and the terms of service established and published for a specific service provided on this website, the provisions in the specific terms of service shall take precedence.
  • This privacy policy is based on Japanese law. In the event of a dispute between a user and The Base Sapporo Susukino concerning this privacy policy, the Tokyo District Court or Tokyo Summary Court shall be used as the exclusive agreement jurisdictional court of first instance.


Please contact The Base Sapporo Susukino using the details below if you have an inquiry about the handling of personal information.

  • The Base Japan Ltd.
  • 1F The Base Sapporo Susukino, Minami 6-jo Nishi 8-chome 2-2, Chuo Ward, Sapporo City, Hokkaido 064-0806